Shipping & Returns
Rowaie.com promises to provide you the best online shopping experience.
We will deliver your order to your home via one of our available home delivery options within 5 business days.
Kindly be noted that any incomplete information such as billing or shipping address that may result in delays.
-All Products subject for testing before shipment.
-At all cases the customer will pay the shipping cost if refused the delivery or changed his/her mind or cancel the order after shipping
-Customer can't edit on the order at shipping phase.
-It is not allowed to open the shipment before receipt
- The customer will pay the shipping costs if he refuses to receive the order because he wants to open the shipment before receipt and the delegate refuses to do so in line with the site's shipping policy.
Orders must be delivered to a private addresses home or work address.
We cannot deliver any order to public places, streets, cafes and/or restaurants.
If payment is completed with a credit card, the only person allowed to receive the order is the card holder or delegated person, who must show his national ID to our driver.
We accept return orders only in below cases:
- In case of damaged or defective or If found any manufacturing defects and in this case the customer didn't paying the shipping cost for the return.
- In case of the product not as described and in this case the customer didn't paying the shipping cost for the return.
- In case of the customer doesn't like the product or change his or her mind and in this case the customer paying the shipping cost for the return.
- In case of the customer need to exchange the product with another one and in this case the customer paying the shipping cost for the return and the shipping cost for the new order.
- The return request must be within 3 days of delivery.
- All items must be returned complete and in their original condition and packaging boxes
- In case of missing Parts/documentation. the return order will not be accepted and returned back to the customer and paying the shipping cost for both return and return back.
- All Returns subject to examination committee
We doesn't accept the return in case of the return doesn't pass the examination committee with miss use reason and the customer is responsible for all freight and shipping charges.